tigro Privacy Policy

Data We Collect

When you register for and use a tigro account, we collect personal data from you in several ways. The categories of data we collect depend on how you interact with our platform and which services you use. The following table summarises the main categories of personal data tigro collects and the primary reason for collecting each category.

In addition to the data you provide directly, tigro may collect certain data automatically when you access the platform. This includes your IP address, device identifiers, browser fingerprint, and session activity logs. This technical data is used exclusively for security monitoring, fraud prevention, and ensuring that access to the platform is compliant with applicable jurisdictional restrictions.

tigro does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data unless it is directly relevant to a responsible gaming concern raised by or about the player (for example, a self-exclusion request that references a gambling-related health issue). In such cases, that sensitive data is handled with heightened care and access is restricted to the responsible gaming team only.

How We Use Your Data

tigro processes your personal data on one or more of the following lawful bases: performance of a contract (your account agreement with tigro), compliance with a legal obligation, legitimate interests pursued by tigro (such as fraud prevention and platform security), and — where required — your explicit consent. We do not use your data for purposes that are incompatible with the original reason it was collected.

• Account Management: To create, maintain, and administer your tigro account, including processing login requests, managing your balance, and recording transaction history.
• Identity Verification (KYC): To verify your identity and age in accordance with our 18+ age restriction policy and AML compliance requirements. KYC checks are mandatory before your first withdrawal.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard securely and accurately.
• Customer Support: To respond to your enquiries, resolve complaints, and provide live chat assistance. Support communications may be recorded for quality assurance purposes.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling and to administer self-exclusion requests, deposit limits, and time-out periods in accordance with our Responsible Gaming policy.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only if you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and player behaviour in aggregate (anonymised) form in order to improve the tigro platform, game selection, and user experience.
• Legal Compliance: To meet obligations under applicable law, respond to lawful requests from regulatory authorities, and maintain records required by AML legislation.

Where tigro processes your data on the basis of legitimate interests, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests — see Section 7 (Your Privacy Rights) for details on how to exercise this right.

Data Sharing & Disclosure

tigro does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only with carefully selected service providers and where required by law. In every case, data sharing is limited to the minimum necessary for the specified purpose, and all third-party recipients are bound by contractual data protection obligations.

The categories of third parties with whom tigro may share your personal data are as follows:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These parties operate under their own privacy policies and regulatory frameworks.
• KYC & Identity Verification Providers: tigro uses third-party KYC technology providers to assist with document verification. These providers process your identity documents solely for the purpose of completing verification checks and are contractually prohibited from using the data for any other purpose.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe may receive limited gameplay data (such as session identifiers and bet amounts) for the purpose of delivering and auditing their games. They do not receive your full identity or financial data.
• Fraud Prevention & Security Services: tigro works with specialised fraud detection providers that analyse technical data (IP addresses, device fingerprints, behavioural patterns) to identify suspicious activity. These providers act as data processors under tigro's instruction.
• Legal & Regulatory Authorities: tigro may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by law, court order, or in connection with an official investigation. We will notify you of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of tigro's business, your personal data may be transferred to the acquiring entity. We will notify affected players and ensure the acquiring entity is bound by privacy obligations at least as protective as those described in this Policy.

Cookies & Tracking

tigro uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and maintain the security of your session. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.

tigro does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. You will not be tracked across other websites by any cookie originating from tigro.

You can manage or delete cookies at any time through your browser's settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies when you close the browser. Please note that disabling strictly necessary cookies will prevent you from logging in to your tigro account and using core platform features.

Data Security

tigro implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures are reviewed and updated regularly to keep pace with evolving threats and industry best practices.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and tigro's servers is encrypted using 256-bit SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection to tigro is secure.
• Password Hashing: Account passwords are stored as salted cryptographic hashes. tigro staff cannot read your password in plain text. If you forget your password, it cannot be retrieved — only reset via a verified email process.
• Two-Factor Authentication (2FA): tigro offers 2FA for all player accounts. When enabled, a secondary verification code is required at each login, significantly reducing the risk of unauthorised account access even if your password is compromised.
• Access Controls: Access to player personal data within tigro's internal systems is restricted on a strict need-to-know basis. All staff members with data access are subject to confidentiality obligations and regular security training.
• Data Breach Response: In the unlikely event of a personal data breach that poses a risk to your rights, tigro will notify affected players promptly and take immediate steps to contain the breach, assess its impact, and prevent recurrence.
• Penetration Testing: tigro's platform undergoes regular penetration testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.

Despite these robust measures, no online platform can guarantee absolute security. tigro encourages all players to use strong, unique passwords for their accounts, enable 2FA, and to contact our support team immediately if they notice any suspicious activity on their account.

Data Retention

tigro retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

When your personal data is no longer required and no legal retention obligation applies, tigro will securely delete or anonymise it. Anonymised data — from which it is no longer possible to identify an individual — may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

As a tigro player, you have a number of rights in relation to the personal data we hold about you. tigro is committed to honouring these rights promptly and without undue restriction. To exercise any of the rights listed below, please contact our support team via live chat or email at [email protected].

• Right of Access: You have the right to request a copy of all personal data tigro holds about you. We will provide this in a commonly used electronic format within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor details such as your phone number or address, you can update these directly from your account profile page.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations described in Section 6.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while an objection to processing is being assessed.
• Right to Data Portability: Where data is processed by automated means on the basis of your consent or a contract, you have the right to receive that data in a structured, commonly used, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to Object: You may object to processing based on tigro's legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Marketing Consent: If you have opted in to receive marketing communications from tigro, you may withdraw that consent at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

tigro will respond to all valid privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window. We do not charge a fee for responding to privacy rights requests unless a request is manifestly unfounded or excessive.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how tigro has handled your personal data, please contact our support team using any of the following channels:

• Email: [email protected] — please mark the subject line "Privacy Request" for the fastest routing to the relevant team member.
• Live Chat: Available 24 hours a day, 7 days a week on the tigro platform. Average response time is under 90 seconds. Live chat is the fastest way to reach our support team for urgent privacy concerns.
• WhatsApp: +880 1700-000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.

If you submit a privacy complaint and are not satisfied with tigro's response, you have the right to escalate your complaint in writing to [email protected] clearly marked as a formal privacy complaint. tigro will provide a full written response within 10 business days of receiving a formal complaint.

tigro reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least 14 days before the changes take effect. The "Effective Date" at the top of this document reflects the date of the most recent revision. Continued use of the tigro platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.