tigro Terms & Conditions

General Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and tigro ("tigro", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://tigro.vip. By creating an account, making a deposit, or otherwise accessing any feature of the tigro platform, you agree to be bound by these Terms in their entirety.

These Terms should be read in conjunction with tigro's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between these Terms and any specific promotional terms published on the platform, the specific promotional terms shall prevail with respect to that promotion only.

tigro reserves the right to modify, suspend, or discontinue any part of its platform or services at any time, with or without notice, for reasons including but not limited to maintenance, technical upgrades, regulatory compliance, or changes in business circumstances. tigro shall not be liable to you or to any third party for any such modification, suspension, or discontinuation.

These Terms are written in English. Where any translation is provided for convenience, the English version shall be the authoritative and controlling text in the event of any discrepancy or ambiguity between language versions.

Eligibility & Registration

To register a tigro account, you must satisfy all of the following eligibility conditions at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 18 years of age. tigro enforces a strict 18+ age restriction and will request documentary proof of age as part of the KYC verification process.
• You are registering as an individual acting in your own personal capacity. Corporate accounts and accounts operated on behalf of third parties are not permitted.
• You do not already hold an active or previously suspended tigro account. Each player is entitled to one account only.
• You are not located in, or a resident of, a jurisdiction where accessing online gambling platforms is prohibited under applicable local, national, or international law.
• You are not a current employee, contractor, or immediate family member of a tigro employee or contractor where such relationship would create a conflict of interest.
• All personal information you provide during registration is accurate, complete, and up to date. Providing false or misleading registration information is grounds for immediate account suspension and forfeiture of funds.

During registration, tigro will collect your full name, date of birth, residential address, contact email address, and preferred payment method. This information is used solely for account administration, identity verification, and compliance with applicable anti-money-laundering (AML) regulations. Please refer to tigro's Privacy Policy for a full description of how your personal data is collected, stored, and used.

tigro reserves the right to decline any registration application without providing a reason. Account approval is at tigro's sole discretion. If your application is declined, any funds transferred during the registration process will be returned to their source without deduction.

Account Obligations

Once your tigro account is active, you assume full responsibility for all activity conducted through it. tigro's systems treat any action taken from your account as authorised by you unless you have previously reported your account as compromised to tigro's support team.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person, allow any other person to access or use your account, or transfer ownership of your account to any other party. tigro will never ask you for your password via email, live chat, or any other communication channel.

• You must update your account information promptly if any details change, including your email address, phone number, or residential address.
• You must not use your tigro account for any purpose other than personal entertainment gaming and sports betting.
• You must not use automated systems, bots, scripts, or any artificial means to interact with the platform, claim bonuses, or manipulate game outcomes.
• You must notify tigro's support team immediately if you become aware of any unauthorised access to or use of your account.
• You accept that tigro may temporarily restrict your account pending identity verification or fraud investigation, and that such restrictions do not constitute a breach of these Terms by tigro.

tigro uses two-factor authentication (2FA) and encourages all players to enable it on their accounts. While 2FA is optional, tigro strongly recommends its use as an additional layer of account security. Players who have 2FA enabled will be required to verify each login attempt via a secondary code sent to their registered mobile number or authentication application.

Deposits & Withdrawals

tigro accepts deposits and processes withdrawals exclusively through approved payment methods. The following payment methods are currently supported for players based in Bangladesh:

All deposit transactions are processed in Bangladeshi Taka (BDT). tigro does not charge a fee on deposits; however, your payment provider may apply its own transaction charges, which are outside tigro's control. Players are advised to check their payment provider's fee schedule before initiating a transfer.

Withdrawal requests are processed within approximately 30 minutes for fully verified accounts using mobile financial services such as bKash, Nagad, and Rocket. Bank transfer withdrawals may take up to 24 hours depending on the receiving bank's processing schedule. tigro reserves the right to request additional documentation before processing any withdrawal that triggers AML review thresholds.

tigro reserves the right to delay, reverse, or decline any withdrawal request where there is a reasonable suspicion of fraud, money laundering, or a breach of these Terms. In such cases, tigro will notify the affected player and may request additional verification documentation before the matter is resolved. Players found to have engaged in fraudulent activity will have their accounts suspended and the relevant authorities may be notified.

Bonus & Promotions Terms

tigro offers a range of bonuses and promotional offers to both new and existing players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, and sports betting cashback promotions. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus conditions set out in this section.

1. Bonuses are credited to a player's account automatically upon meeting the qualifying conditions (e.g., minimum deposit amount, use of a bonus code where required) or manually by tigro's promotions team within 24 hours of the qualifying event.
2. All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings are eligible for withdrawal. The standard wagering requirement is stated on each individual promotion page and may range from 20x to 50x the bonus amount depending on the promotion type.
3. Wagering requirements must be completed within the bonus validity period stated on the promotion page. Bonuses that expire before the wagering requirement is met will be removed from the player's account along with any associated winnings.
4. Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%, while live casino games, table games, and sports bets may contribute a lower percentage or be excluded entirely. The full contribution schedule is listed on each promotion page.
5. tigro reserves the right to withdraw any bonus offer at any time without prior notice. Bonuses already credited to a player's account remain subject to the terms at the time of credit.
6. Players who tigro reasonably believes are abusing the bonus system — including but not limited to arbitrage betting, bonus hunting across multiple accounts, or using automated betting strategies — may have their bonuses voided and their accounts reviewed.
7. A maximum of one active bonus may be held per player at any given time unless the specific promotion explicitly states otherwise.
8. The welcome bonus of up to ৳20,000 is available to new players on their first deposit only. The bonus is calculated as a percentage of the qualifying deposit, up to the stated maximum. Players must opt in to the welcome bonus before or at the time of their first deposit; retrospective bonus claims are not accepted.

Game Rules & Fair Play

All games available on the tigro platform are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe, among others. Each game operates according to its own specific rules, which are accessible within the game interface itself. Players are responsible for familiarising themselves with the rules of any game before placing real-money wagers.

All slot games on the tigro platform use certified Random Number Generator (RNG) technology. RNG certification ensures that each spin's outcome is entirely independent of previous results and is not influenced by bet size, account balance, or any other external factor. The RTP (Return to Player) percentage for each slot game is published in the game's information panel.

Live casino games are streamed in real time from professional studio environments operated by Evolution Gaming and Ezugi. These games use physical equipment — real cards, real roulette wheels — and are subject to the same independent auditing processes as their digital counterparts. Live game results are final once the dealer or game interface declares them, subject only to verified technical malfunction procedures.

• In the event of a technical malfunction during a game round, all affected bets are voided and stakes are returned to the player's account.
• tigro does not interfere with game outcomes. Game results are determined entirely by the game software or live dealer equipment supplied by the relevant studio.
• Sports betting odds are set and updated by tigro's in-house trading team. Odds are subject to change at any time before a bet is confirmed. The odds displayed at the time a bet is confirmed are the odds that apply to that wager.
• tigro reserves the right to void bets placed at clearly erroneous odds resulting from a pricing error or data feed failure. Players will be notified if a bet is voided for this reason and their stake will be fully refunded.
• In-play (live) sports bets are accepted subject to bet acceptance rules that may differ from pre-match markets. tigro may suspend in-play markets at any time during a fixture at its discretion.

Prohibited Conduct

The following activities are strictly prohibited on the tigro platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and — where applicable — referral to the relevant law enforcement authorities.

• Registering more than one account, whether under the same identity or using false or alternative identities.
• Providing false, misleading, or fraudulent information at any stage of the registration or KYC verification process.
• Using the platform to launder money or process funds derived from illegal activities.
• Using automated software, bots, or scripts to interact with games, place bets, or claim bonuses.
• Colluding with other players in live casino games, poker, or any other game format where collusion can influence outcomes.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings derived from a known or suspected exploit are subject to immediate review and may be voided.
• Allowing a minor (any person under 18 years of age) to access or use your tigro account.
• Using the platform from a jurisdiction where online gambling is prohibited by applicable law.
• Engaging in abusive, threatening, or harassing communication with tigro's support team or other players on the platform.
• Attempting to reverse-engineer, decompile, or otherwise interfere with the tigro platform's software or infrastructure.

tigro's risk and compliance team monitors account activity continuously using automated and manual review processes. Accounts flagged for suspicious behaviour are reviewed by qualified compliance staff before any action is taken. tigro is committed to treating players fairly during any investigation and will communicate findings to affected players wherever it is safe and legally permissible to do so.

Account Suspension & Closure

tigro reserves the right to suspend or permanently close any player account under the following circumstances, without prior notice where the circumstances require immediate action:

• A breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• A credible suspicion of fraud, money laundering, or other illegal activity.
• A request from a player for voluntary self-exclusion under tigro's Responsible Gaming policy.
• A court order, regulatory direction, or law enforcement request requiring the account to be restricted or closed.
• Inactivity: accounts with no login activity for 12 consecutive months may be classified as dormant. tigro will notify the account holder via their registered email address before applying any dormancy policy.

Players who wish to close their account voluntarily may do so at any time by contacting tigro's support team via live chat or email. Upon voluntary closure, any remaining real-money balance (excluding pending bonus funds that have not met wagering requirements) will be refunded to the player's verified payment method within 5 business days.

Where an account is suspended due to a suspected breach of these Terms, tigro will carry out a full review before determining whether the account should be reinstated, permanently closed, or referred to the relevant authorities. During a suspension, the player's funds are held in a segregated account and are not accessible by tigro for its own operational purposes.

These Terms & Conditions are governed by and construed in accordance with applicable law. tigro is committed to resolving disputes with players fairly and promptly. If you have a complaint about any aspect of tigro's services, please contact the support team in the first instance. If your complaint is not resolved to your satisfaction at that stage, you may escalate it in writing to [email protected], clearly marked as a formal complaint, and tigro will provide a written response within 10 business days.