Responsible Gaming — Play Smart, Stay Safe
tigro is committed to providing a safe, fair, and enjoyable entertainment environment for all players in Bangladesh. Gaming should always be a source of fun, never a source of financial stress or personal hardship. This page explains the tools, resources, and guidelines available to help you stay in control of your play.
Set daily, weekly, or monthly deposit caps on your tigro account to ensure you never spend more than you can comfortably afford. Deposit limits take effect immediately when reduced and can only be increased after a 7-day cooling-off period — a safeguard against impulsive decisions during a losing streak.
Define the maximum amount of time you wish to spend gaming in a single session. Once your session time limit is reached, tigro will display a notification and — if you choose — log you out automatically. Time limits help maintain a healthy balance between gaming and other daily activities.
If you feel that gambling is no longer a leisure activity for you, tigro's self-exclusion tool allows you to block access to your account for a defined period — from one week up to permanent closure. During self-exclusion, you will not receive any promotional communications from tigro.
A time-out is a short-term break from the tigro platform — available in durations of 24 hours, 48 hours, one week, or one month. Unlike self-exclusion, a time-out is designed for players who simply need a brief pause. Your account is suspended for the chosen period and reactivates automatically when it expires.
tigro's reality check feature sends you an on-screen notification at regular intervals — every 30, 60, or 90 minutes — reminding you how long you have been playing and your net session balance. This gentle prompt encourages you to step back, assess your session, and decide consciously whether to continue or stop.
Every tigro account includes a full, transparent transaction and gameplay history accessible from your account dashboard. Reviewing your history regularly — deposits, withdrawals, game sessions, and net results — gives you an accurate, honest picture of your gambling activity over time and supports informed decision-making.
18+ Age Restriction
tigro operates a strict 18+ age policy across all games, betting markets, and account services. It is a fundamental condition of registration and continued use of the tigro platform that all players are aged 18 years or older at the time of registration. This policy is non-negotiable and applies equally to all players across Bangladesh, regardless of location — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else in the country.
During the account registration process, all players are required to confirm that they are aged 18 or above. This declaration is a binding representation. In addition, all players are subject to mandatory Know Your Customer (KYC) identity verification before their first withdrawal, during which age is confirmed against a government-issued identity document such as a National ID Card (NID) or passport. Any account found to belong to a person under 18 will be immediately suspended, all funds will be withheld pending review, and the matter may be referred to the relevant authorities.
Understanding Problem Gambling
Gambling is a legal and popular form of entertainment enjoyed by millions of adults worldwide, including a large and growing community of players in Bangladesh. For the vast majority of people, gambling remains an occasional, recreational activity with no negative consequences. However, for a minority of players, gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and in personal relationships.
Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is characterised by a persistent and recurring inability to control gambling behaviour despite negative consequences. It is not a moral failing or a sign of weakness; it is a recognised behavioural condition that can affect anyone regardless of age, income, or background. The good news is that with the right support and tools, problem gambling is very manageable and many people recover fully.
tigro encourages all players to approach gaming with a clear set of personal boundaries. Before you start any gaming session, decide on a budget you are fully comfortable losing — not money needed for rent, food, utilities, bKash/Nagad balance for essential payments, or family obligations. If you find yourself consistently exceeding those self-imposed boundaries, that is an important signal worth paying attention to. tigro's responsible gaming tools are here to help you act on that signal early.
Self-Assessment & Warning Signs
Honest self-assessment is the first and most important step toward staying in control of your gambling. The questions and warning signs below are not a clinical diagnosis, but they can help you identify patterns in your own behaviour that may warrant attention. If several of the following warning signs apply to you, we strongly encourage you to use tigro's responsible gaming tools or seek external support.
If you recognise three or more of the patterns above in your own behaviour, we recommend taking immediate action. Start by using the deposit limit or time-out tools available in your tigro account settings. If you feel you need more comprehensive support, please contact our responsible gaming team or one of the external support resources listed in Section 7 of this page.
Responsible Gaming Tools
tigro provides a comprehensive suite of responsible gaming tools directly within your account settings. These tools are available to all registered players at no cost, at any time, and take effect immediately (or after a short processing period where noted). You do not need to speak to customer support to activate most of these features — they are self-service and accessible 24 hours a day.
Set a maximum deposit amount per day (e.g., ৳500), per week (e.g., ৳2,500), or per month (e.g., ৳8,000). Reductions apply immediately. Increases require a 7-day waiting period to prevent impulsive limit changes. You can set limits for one or all time intervals simultaneously.
Choose a maximum session duration of 30 minutes, 1 hour, 2 hours, or a custom value. When your session limit is reached, an alert is displayed. You can optionally enable auto-logout so the platform logs you out when the limit expires, with no action required on your part.
Set on-screen pop-up reminders at intervals of 30, 60, or 90 minutes during any gaming session. Each reminder shows your current session duration and net balance, prompting you to make a conscious decision about whether to continue, take a break, or stop entirely.
Take a short break from the tigro platform for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended and you cannot log in or make deposits. Marketing communications are paused. Your account reactivates automatically at the end of the chosen period.
To access any of these tools, log in to your tigro account, navigate to Account Settings, and select the Responsible Gaming tab. If you encounter any difficulty, our 24/7 live chat support team can activate any limit or time-out on your behalf within minutes.
Self-Exclusion Policy
Self-exclusion is a formal measure available to any tigro player who feels that gambling has become a problem for them and wishes to be prevented from accessing the platform for a sustained period. Unlike the short-term time-out feature, self-exclusion is a serious, longer-term commitment and is treated as such by tigro.
Self-exclusion periods are available in the following durations: 6 months, 1 year, 3 years, 5 years, and permanent (indefinite) closure. Once self-exclusion is activated, it cannot be reversed or shortened before the chosen period has ended — regardless of the reason given. This firm policy exists specifically to protect players in moments of vulnerability from reversing their decision impulsively.
During the self-exclusion period, the following measures are put in place by tigro:
- Your account is immediately suspended and you cannot log in, deposit, or play.
- All pending bonuses and promotional credits are forfeited and cancelled.
- You are removed from all marketing lists and will receive no promotional communications by email, SMS, or WhatsApp.
- Any remaining account balance is returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
- Your account data is retained in accordance with our Privacy Policy and AML obligations, but is inaccessible to you during the exclusion period.
- At the end of a finite self-exclusion period, your account is not automatically reactivated. You must contact support to request reactivation, and a mandatory 24-hour cooling-off period applies before reactivation is processed.
To initiate self-exclusion, contact the tigro responsible gaming team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address and your chosen exclusion duration. Your request will be processed within 24 hours, and you will receive written confirmation once the exclusion is active.
How to Request Self-Exclusion — Step by Step
- 1Contact tigro support via live chat or email at [email protected]. Mark your message or subject line clearly as "Self-Exclusion Request".
- 2Provide your registered email address and the self-exclusion duration you wish to activate (6 months, 1 year, 3 years, 5 years, or permanent).
- 3Our responsible gaming team will verify your identity and process the exclusion. Your account will be suspended within 24 hours of your request being received.
- 4You will receive a written confirmation to your registered email address confirming the exclusion is active and the date on which it will expire (if applicable).
- 5Your remaining balance (if any) will be returned to your registered payment method within 5 business days. No further action is required on your part.
Protecting Minors
tigro's 18+ policy means that protecting children and teenagers from any exposure to gambling is a top priority. If you share a device, computer, or mobile phone with children or young family members, we strongly recommend taking the following precautions to prevent inadvertent access to the tigro platform.
- Never save your tigro login credentials in your browser's autofill or password manager on a shared device. Log out fully after every session.
- Enable device-level parental controls on any shared smartphone, tablet, or computer. Both Android and iOS devices have built-in screen time and app restriction features in their Settings menus.
- Use a strong, unique password for your tigro account — one that a child or teenager in your household could not easily guess. Enable two-factor authentication (2FA) for an additional layer of protection.
- Do not share your payment method PINs (bKash, Nagad, Rocket) with children. Store payment method details in a private, secure location.
- Have open conversations with young people in your household about the risks of gambling and the legal age requirement of 18+. Education is one of the most effective preventive measures available.
If you suspect that a minor has accessed your tigro account, contact our support team immediately at [email protected]. We will investigate the matter promptly, freeze any unauthorised transactions, and work with you to secure your account. The safety of minors is always our first concern in such situations.
Support & Help Resources
tigro's in-house responsible gaming team is your first point of contact for any gambling-related concern. Whether you want to set a limit, request a time-out, initiate self-exclusion, or simply talk through your concerns confidentially, our team is available around the clock and is trained to handle these conversations with sensitivity and without judgment.
Available 24 hours a day, 7 days a week. Average response time under 90 seconds. The fastest way to reach our responsible gaming team for urgent concerns, account restrictions, or self-exclusion requests.
Write to [email protected] with the subject "Responsible Gaming". Our team will respond within one business day. Email is ideal for formal requests such as self-exclusion confirmation or written limit agreements.
Contact our team on +880 1700-000000 via WhatsApp during Bangladesh Standard Time (BST, UTC+6) business hours for a quick, private conversation about any responsible gaming concern.
Beyond tigro's internal support team, we encourage any player who feels that gambling is seriously affecting their life to seek support from trained external professionals. While specific external hotline numbers vary over time, we recommend searching for "gambling addiction support Bangladesh" or contacting a mental health professional in your area. Your well-being is more important than any game or bonus.
Tips for Safe Play
Responsible gaming is not just about crisis intervention — it is about building healthy habits from the very start of your gaming journey. The following practical tips are designed to help every tigro player maintain a positive, enjoyable, and sustainable relationship with online gaming and sports betting in Bangladesh.
- Set a budget before you play. Decide in advance exactly how much you are comfortable spending in a session — an amount that, if lost entirely, would not affect your everyday life, your bKash balance for bills, or your family's needs. Stick to that amount strictly.
- Treat winnings as a bonus, not income. Gambling is entertainment. Any winnings are a pleasant bonus, not a reliable source of income. Never make financial plans based on expected gambling winnings.
- Never gamble to escape problems. Using gambling as a way to escape stress, anxiety, depression, or personal difficulties is a significant warning sign. If you notice yourself doing this, take a break and speak to someone you trust.
- Take regular breaks. Even within a session you are enjoying, step away from the screen periodically. Use tigro's reality check reminders to prompt you to pause, stretch, and reassess your session.
- Never chase losses. If you have reached your session budget, stop. Do not make additional deposits or increase your stakes to try to recover losses. Accept the loss, close the session, and return another day — or not at all.
- Balance gaming with other activities. A healthy lifestyle includes diverse activities — cricket matches with friends, family time during Eid or Pohela Boishakh, regular exercise, and social connections. Gaming should be one of many leisure activities, not the dominant one.
- Play sober and alert. Avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol. Clear-headed decision-making is essential to responsible play.
- Know the games you play. Understanding the rules, house edge, and odds of the games you choose to play leads to more informed decisions and a better overall experience. Explore our FAQ for game-specific guidance.
Play with Confidence at tigro
Now that you know the tools and guidelines available to you, explore tigro's games knowing that your safety is built into every part of the platform. Slots, live casino, cricket betting — all with responsible gaming features active on your account. 18+ only. Play responsibly.